What happens if my prints don’t arrive?
If after 3 days your order doesn’t arrive, we will reprint your order free of charge.
What happens if my prints are damaged in transit?
In the unlikely event that your prints do get damaged we will reprint them free of charge. Please notify us within 24hrs of receiving your order by emailing firstname.lastname@example.org
quoting your SMMGNET ID which can be found on your confirmation email.
What if I have not recieved my confirmation email?
If you don’t get a confirmation email this may indicate that your order hasn’t been uploaded.
Please check your email program, it may have mistakenly classified it as spam because you’ve not written to us before or added us to your address book. Your confirmation email could be sitting in your junk – spam folder. However on the odd occasion our system can make a mistake.
Please phone for confirmation if in doubt.
I’m not happy with my order will you refund me
If you are not completely happy with you order, we would be happy to offer you a full refund.